Refund & Cancellation Policy

Last updated: 26 August 2026

This policy explains when money is refunded for an ORDO subscription, and how to cancel.

1. Try before you pay

Every new restaurant gets 14 days completely free, with every feature unlocked and no payment details required. This exists so you can find out whether ORDO suits your business before any money changes hands.

2. Cancelling

There is no cancellation process and no notice period. Subscriptions do not auto-renew on their own — a plan simply runs until its end date. If you do not want to continue, do not pay for the next month.

When a plan ends, your account becomes read-only. Past bills, reports and the guest register stay visible; only new orders pause.

3. Refunds

Because of the 14-day free trial, subscription payments are generally not refunded once a month has started.

We do make exceptions, and we would rather sort out a genuine problem than keep money we have not earned. We will refund in full if:

• You were charged twice for the same month.
• You were charged after clearly telling us you were stopping.
• A fault on our side made the service unusable for most of the month and we could not fix it.

4. How to request one

Message us through our contact page with your Restaurant ID and what happened. We reply within 2 working days.

Approved refunds are sent back to the original payment method within 5–7 working days.

5. Price changes

If we raise the price, you will get at least 30 days' notice, and any period you have already paid for stays at the old price.

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